Shipping policy

At StoryHouse Toys, we strive to provide fast and reliable shipping for all orders. Below is an overview of our shipping policies.

1. Shipping Method and Timeframes
   We currently offer one shipping method: Standard Shipping. Standard Shipping takes 5-14 business days. Shipping times are estimates and may vary due to unforeseen circumstances such as weather delays, carrier delays, or high shipping volumes.

2. Shipping Fees
   Shipping fees are calculated at checkout based on the delivery address and the weight and size of your order. Free Standard Shipping is available on orders over $150 (subject to exclusions). All free shipping orders are shipped via Standard Shipping (4–9 business days).

3. Order Processing
   Orders are processed and shipped within 1–3 business days of being placed. Orders are processed Monday through Friday, excluding holidays. If there are any delays in processing your order, we will notify you promptly.

4. Tracking Your Order
   Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your shipment’s progress on the carrier’s website.

5. Shipping Locations
   We currently ship to Canada and the United States.

6. International Shipping
   For international orders (outside of Canada), customs duties, tariffs, and import fees are all covered by StoryHouse Toys.

7. Address Accuracy
   Please ensure your shipping address is entered correctly at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.

8. Lost or Damaged Packages
   We take every precaution to ensure your package arrives safely. If your package is lost or damaged during transit, please contact us immediately at support@storyhousetoys.com. We will work with the carrier to resolve the issue and, if applicable, send a replacement or issue a refund.

9. Delivery Issues
   If your package is marked as delivered but you have not received it, please check with neighbors, household members, or your local carrier. If you are still unable to locate your package, contact us within 7 days of the delivery confirmation so we can assist you.

10. Changes to This Shipping Policy
    We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date.

11. Contact Us
    If you have any questions regarding your order or this Shipping Policy, please contact us at support@storyhousetoys.com.